Terms of service

Pathon is an AI receptionist: a chat assistant that answers your customers on your website, Instagram and Messenger and passes their enquiries to you. Our details are on the company details page.

The information on pathon.eu describes our service and may change. Requesting a demo is free and does not commit you to anything.

We offer three plans. Each has a monthly price and a one-time setup fee:

Every plan includes unlimited conversations, with no per-message charges, under a fair-use limit of 2,000 conversations a month. If you need more, we agree a custom plan with you.

Optional add-ons: integrations with your e-shop or CRM (Shopify, WooCommerce, CRM such as Pipedrive or HubSpot), from €300 one-time; extra website, +€49/mo each.

After your demo call, we set Pathon up for your business: we learn your services, connect your channels and test everything. You go live within 3 business days of the call, and you do not need to do anything technical.

The one-time setup fee covers this work: training the assistant on your services, prices, FAQs and the way you write to customers, connecting your channels and testing every conversation flow, a short handover call for your team, and 30 days of tuning after launch, in which we review real conversations and improve the answers.

You pay the monthly price of your plan and the one-time setup fee. How and when you are invoiced is confirmed in writing before setup starts.

There is no contract term or minimum commitment. You pay month to month and can cancel anytime, with no penalty: just email solutions@pathon.eu. We will confirm when your subscription ends.

Send questions and changes to solutions@pathon.eu. Updates to your prices or services are included in every plan. The Business plan includes priority support, with a reply the same business day.

Pathon’s replies are written by AI models in real time, based on the information about your business that you give us. Like any AI, it can occasionally get something wrong, so tell us about anything that needs correcting, and let us know when your services or prices change.

The assistant introduces itself to your customers as an AI assistant, and it hands a conversation to your team when a person is needed.

When Pathon talks to your customers, you remain the controller of their data and we process it on your behalf. How and where this happens is described on EU hosting and data location and in our privacy policy.

Bookings (Pro and Business plans) need access to your calendar, or a link to the booking system you already use. With the integrations add-on, leads are also passed to your CRM or e-shop. You decide what we connect.

We update these terms when our service changes. The date at the top shows the current version.