Instagram DM
Instagram DM automation for small businesses.
Pathon answers your Instagram direct messages within seconds, 24/7: it replies to questions about your services and prices, asks for the customer’s details and sends each lead to your team by email. Instagram is included in the Pro and Business plans.
- EU-hosted · GDPR
- Live 3 business days after the call
- Works with your booking system
In your DMs
Every DM answered, every lead captured.
- 01
Answers in seconds
Day or night, so a customer who writes at 11 pm doesn’t message someone else.
- 02
Prices and services explained
From your own information, in the customer’s language.
- 03
Details collected for your team
Name, phone number or email and what the customer wants, sent to your team by email.
- 04
One assistant on every channel
Pro also answers Facebook Messenger and your website chat, so customers get the same answers wherever they write.
Key facts
Pathon at a glance.
- What it is
- An AI receptionist for any business that answers the same customer questions every day. It answers customer messages 24/7, qualifies each enquiry and sends the lead to your team.
- Answers on
- Website chat, Instagram DM, Facebook Messenger.
- Leads go to
- Instant email – every lead, with the full conversation (all plans); Your CRM or e-shop – leads go into the tool you use (add-on)
- Bookings
- On the Pro and Business plans: straight into your calendar, or customers are sent to the booking system you already use.
- Languages
- Lithuanian, English, Russian, German and Ukrainian, matched to each customer automatically.
- Setup
- Live 3 business days after the call. We handle everything technical. You don’t touch a line of code.
- Price
- From €79 to €179/mo, plus a one-time setup fee for the work of setting it up. Unlimited conversations within fair use, no contract.
- Data
- EU-hosted · GDPR
- Transparency
- Introduces itself as an AI assistant in every conversation (EU AI Act) and hands over to a person when needed.
Pricing
Plans from €79/mo.
Unlimited conversations on every plan, within fair use. Monthly, no contract – cancel anytime.
Starter
€79/mo
Your AI receptionist on your website.
+ €399 one-time setup fee
Pro
€129/mo
Also answers Instagram and Messenger, and handles bookings.
+ €599 one-time setup fee
Business
€179/mo
For businesses that want insights and faster support.
+ €799 one-time setup fee
“How much work is it for me to get started?”
Setup
Live 3 business days after the call.
We handle everything technical. You don’t touch a line of code.
Call day
Step 1: Demo call
A short, free call to learn about your services, prices and the questions customers ask most.
Business days 1–2
Step 2: We configure and train
We train Pathon on your services, prices and the way you write to customers, connect your channels and test every conversation flow.
Business day 3
Step 3: Go live
Pathon starts answering and leads arrive in your inbox from the first hour. For 30 days we review real conversations and improve the answers.
FAQ
Common questions.
Still have a question? Write to us:
solutions@pathon.eu (opens your email app)WhatsApp +370 602 71962 (opens WhatsApp)Pro (€129/mo, one-time setup fee €599) and Business (€179/mo). Both also include Facebook Messenger, website chat and bookings.
No. We connect your Instagram account, train Pathon on your business and test every conversation flow. You’re live 3 business days after the demo call.
Yes. When a conversation needs a real person, Pathon flags it and sends the full conversation to your team, so they can pick up exactly where it left off.
Lithuanian, English, Russian, German and Ukrainian. Pathon detects the customer’s language and replies in it automatically.
More
Related pages.
“Can I see what it would say to my customers?”
Free demo
See what Pathon would say to your customers.
Free, with no commitment. If you go ahead, you’re live 3 business days after the call.
- EU-hosted · GDPR
- Live 3 business days after the call
- Works with your booking system
Or email us at solutions@pathon.eu (opens your email app) or message us on WhatsApp: +370 602 71962 (opens WhatsApp)