In short
- The demo form’s server code runs in Vercel’s Frankfurt region, in Germany.
- The pages themselves are static files, delivered by Vercel’s global network from the location nearest to each visitor.
- Some providers we rely on are US companies (Vercel, Resend, Google and Anthropic). Where data reaches them, the transfer is covered, where applicable, by the EU–US Data Privacy Framework or by Standard Contractual Clauses.
The website and the demo form
| Part | Provider | Where it runs |
|---|---|---|
| Web pages | Vercel | Global network, nearest location to the visitor |
| Demo form processing | Vercel | Frankfurt, Germany (region fra1) |
| Delivering your request by email | Resend | United States |
| Our inbox | Google Workspace | Google data centres in the EU and elsewhere |
The website itself stores no data about visitors and uses no cookies; see the cookie policy.
The Pathon assistant for clients
When we set up an assistant for a business, its conversations pass through these providers:
| Task | Provider | Where |
|---|---|---|
| Writing replies | Anthropic (AI models) | United States |
| Automation and passing on enquiries | Make | EU region where available |
| Bookings (Pro and Business) | The client’s own calendar or booking system | Where that provider runs it |
| Integrations (add-on) | The client’s own CRM or e-shop | Where that provider runs it |
| Channels | Meta (Instagram, Messenger) and the client’s own website | The platforms’ own infrastructure |
Anthropic’s models run in the United States, so a message a customer types to the assistant is sent there to write the reply.
The assistant collects only what it needs for its task, such as a customer’s name, contact details and what they are asking about, and we agree with each client what is kept and for how long.
Transfers outside the EU
Where personal data is processed by a provider in the United States, the transfer relies, where applicable, on the EU–US Data Privacy Framework (for providers certified under it) or on the European Commission’s Standard Contractual Clauses.
If your business needs stricter terms, such as specific retention periods, tell us before setup and we will discuss what is possible.
Version history
Removes the lead log; adds bookings and the integrations add-on.
New version. Replaces the two earlier hosting pages and names every provider and where it runs.
Questions about this document? Email solutions@pathon.eu.