Guide
What is an AI receptionist?
An AI receptionist is software that answers your customers’ messages for you, day and night: it replies to their questions, collects their details and passes each enquiry to your team. Pathon is an AI receptionist for small businesses that answers on website chat, Instagram and Facebook Messenger.
- EU-hosted · GDPR
- Live 3 business days after the call
- Works with your booking system
How it works
From first message to a lead in your inbox.
- 01
A customer writes in
On your website chat, Instagram or Messenger, at any hour. Pathon replies within seconds, in the customer’s own language.
- 02
It answers and qualifies
It answers from what it has been taught about your business – services, prices and the questions customers ask most – and asks for what your team needs: name, contact details and what the customer wants.
- 03
Your team gets the lead
Each lead arrives by email straight away, with the full conversation. With the integrations add-on, leads can also go straight into your CRM.
- 04
A person takes over when needed
If a customer asks for a person, or a question needs one, Pathon passes the whole conversation to your team.
Key facts
Pathon at a glance.
- What it is
- An AI receptionist for any business that answers the same customer questions every day. It answers customer messages 24/7, qualifies each enquiry and sends the lead to your team.
- Answers on
- Website chat, Instagram DM, Facebook Messenger.
- Leads go to
- Instant email – every lead, with the full conversation (all plans); Your CRM or e-shop – leads go into the tool you use (add-on)
- Bookings
- On the Pro and Business plans: straight into your calendar, or customers are sent to the booking system you already use.
- Languages
- Lithuanian, English, Russian, German and Ukrainian, matched to each customer automatically.
- Setup
- Live 3 business days after the call. We handle everything technical. You don’t touch a line of code.
- Price
- From €79 to €179/mo, plus a one-time setup fee for the work of setting it up. Unlimited conversations within fair use, no contract.
- Data
- EU-hosted · GDPR
- Transparency
- Introduces itself as an AI assistant in every conversation (EU AI Act) and hands over to a person when needed.
Pricing
Plans from €79/mo.
Unlimited conversations on every plan, within fair use. Monthly, no contract – cancel anytime.
Starter
€79/mo
Your AI receptionist on your website.
+ €399 one-time setup fee
Pro
€129/mo
Also answers Instagram and Messenger, and handles bookings.
+ €599 one-time setup fee
Business
€179/mo
For businesses that want insights and faster support.
+ €799 one-time setup fee
“How much work is it for me to get started?”
Setup
Live 3 business days after the call.
We handle everything technical. You don’t touch a line of code.
Call day
Step 1: Demo call
A short, free call to learn about your services, prices and the questions customers ask most.
Business days 1–2
Step 2: We configure and train
We train Pathon on your services, prices and the way you write to customers, connect your channels and test every conversation flow.
Business day 3
Step 3: Go live
Pathon starts answering and leads arrive in your inbox from the first hour. For 30 days we review real conversations and improve the answers.
FAQ
Common questions.
Still have a question? Write to us:
solutions@pathon.eu (opens your email app)WhatsApp +370 602 71962 (opens WhatsApp)With Pathon, €79/mo for website chat, €129/mo with Instagram, Messenger and bookings, and €179/mo with a monthly insights report and priority support, plus a one-time setup fee (from €399) for the work of setting it up. Conversations are unlimited within fair use, and there’s no contract.
It’s a kind of chatbot with a specific job: to answer the questions your customers actually ask and turn each conversation into a lead for your team. Pathon is trained on your business during setup, and every qualified enquiry reaches your team by email straight away.
If customers message you with questions, yes. Book a free demo and we’ll show you what it would say to your customers.
Yes. Pathon introduces itself as an AI assistant at the start of every conversation, in line with the EU AI Act’s transparency rules. If a customer would rather talk to a person, Pathon passes the conversation to your team.
Lithuanian, English, Russian, German and Ukrainian. Pathon detects the customer’s language and replies in it automatically.
More
Related pages.
“Can I see what it would say to my customers?”
Free demo
See what Pathon would say to your customers.
Free, with no commitment. If you go ahead, you’re live 3 business days after the call.
- EU-hosted · GDPR
- Live 3 business days after the call
- Works with your booking system
Or email us at solutions@pathon.eu (opens your email app) or message us on WhatsApp: +370 602 71962 (opens WhatsApp)